Refapp FAQ
Get quick answers to common questions about Refapp's functionality.
- How do I manually add referees in Refapp?
- How do I invite new users to Refapp?
- How do I act when Refapp alerts for suspected fraud in my reference check?
- Which web browser can I use with Refapp?
- Do I need to add prefix and country code to phone numbers?
- What is recommended when using HooYu?
- Help with checks from HooYu
- How can I increase the verification rate in the reference check?
- How do I interpret the statistics in Refapp?
- How do I filter projects based on project members?
- How can I download a reference report?
- Why can't I add a candidate to my project?
- How do I act if I suspect that an email has been blocked by spam filters in the referee's inbox?
- Which possibilities are there to brand Refapp?
- How do I copy an existing project in Refapp?
- How do I share multiple reference reports at once?
- Why does questions disappear when I preview my questionnaire in a project?
- What happens when I delete a user?
Privacy policy
- How long do the referees have to submit their responses?
- Can I see other users projects in Refapp?
- How do I remove a user from a project?
- What are the different permissions for Refapp users?
Forms
- How do I make follow-up questions mandatory?
- How do I add a clickable link to the questionnaire?
- Can I change the questionnaire after I invited a candidate?
- How can I choose which questions and answers that are shown in the reference report?
- How do I handle referees in different languages?
- How do I edit an Insights form?
- How can I edit an existing form?