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      Back to home
      1. Help Center
      2. Refapp FAQ
      • Get started
        • Get started
        • My Refapp
      • ATS integrations
        • ReachMee
        • Talent Recruiter
        • Teamtailor
        • Jobylon
        • Workable
        • Recruitee
        • Workbuster
        • Lever
        • Greenhouse
        • Bullhorn
        • We Select Talent Software
        • SmartRecruiters
        • Ashby
        • TalentAdore
        • JobAdder
      • Use Refapp
        • Reference questions
        • Candidate and referee communication
        • Reference check calls
      • Customise Refapp
        • Only for administrators
      • Refapp FAQ
        • Privacy policy
        • Reference questions
      • Miscellaneous
        • Upcoming Webinars
        • Contact
      • Videos
      • Newsletter
        • Latest
        • Archive

      Refapp FAQ

      • What happens when I delete a user?
      • How do I act when Refapp alerts for suspected fraud in my reference check?
      • Which possibilities are there to brand Refapp?
      • Why does questions disappear when I preview my questionnaire in a project?
      • How do I interpret the statistics in Refapp?
      • How do I share multiple reference reports at once?
      • How do I copy an existing project in Refapp?
      • How do I act if I suspect that an email has been blocked by spam filters in the referee's inbox?
      • Do I need to add prefix and country code to phone numbers?
      • Why can't I add a candidate to my project?
      • How can I increase the verification rate in the reference check?
      • How do I manually add referees in Refapp?
      • How do I invite new users to Refapp?
      • Which web browser can I use with Refapp?

      Privacy policy

      • How long do the referees have to submit their responses?
      • Can I see other users projects in Refapp?
      • How do I remove a user from a project?
      • What are the different permissions for Refapp users?

      Reference questions

      • How do I make follow-up questions mandatory?
      • How do I add a clickable link to the questionnaire?
      • Can I change the questionnaire after I invited a candidate?
      • How can I choose which questions and answers that are shown in the reference report?
      • How do I handle referees in different languages?
      See more
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