Company statistics
If you want to know how much Refapp is used in your company or get other insights, you can read it under Company statistics under the main menu.
New candidates: The number of candidates for whom you contacted the first referee during the period.
New referees: The number of referees you contacted during the period via email, SMS, a copied questionnaire link, or calendar booking time-slot proposals for telephone calls.
A candidate or referee is counted as new only when you first contact the referee—not when you enter their information in Refapp.
Contacted by email/SMS: The total number of referees—both new and returning—contacted by email or SMS during the period.
Response rate: The percentage of new referees who submitted answers during the period—either via the online form or entered by you during a phone call with the referee.
Verification: The number of referees who verified their identity, broken down by method: None, LinkedIn, Facebook, or BankID.
Average time to reply: The mean time elapsed from when the referee was first contacted until they submitted their response to the questionnaire.
Typical time to reply: The median time elapsed from when the referee was first contacted until they submitted their response to the questionnaire.
Subaccount statistics
If your company has subaccounts, you can view statistics for each account individually. Select the desired account from the All subaccounts dropdown menu.
Project statistics
In Project statistics, you can view a list of all projects created in your organization. To customize which columns are shown, click the column icon to open a dropdown list of available categories.
