Refapp alerts you if two or more referees in the same project submit responses using the same IP address, phone number, or email address. The system also alerts you if a candidate and one or more of their referees share matching IP addresses, phone numbers, or email addresses.
A suspected fraud alert does not automatically mean that fraud has occurred. In many cases, there are legitimate explanations for the match.
The fact that the system warns of suspected fraud - does not mean that this is the case. Below you can read about how to evaluate the likelihood of fraud.
This is not a common case and the alert doesn't necessarily mean an actual fraud. It can be explained by:
- The candidate and referees may work for the same company and therefore share the same public IP address when connected to the company's network.
- The referees and the candidate have submitted their answers when they happen to stay at the same hotel, restaurant, event, etc.
We recommend that you assess the reasonableness of this by gathering more information about the workplace, time of answering the questions, etc., and then take appropriate action, which in most cases is to do nothing.
How can I assess whether fraud is likely?
- Check whether the referees have verified their identity through LinkedIn, Facebook, or BankID. Verification badges are displayed next to the referee's name in the report. Hover over the badge to see the verified name.
- Compare the referees’ email addresses and telephone numbers. Google these and see if you can find more information.
- View the reference report and compare the referees’ answers, look especially at the Free-text questions.
- Call the referees and ask for additional information to verify that they are different persons and that they are whom they state.
Mark as approved
If you have reviewed the alert and determined that no action is required, you can mark the deviation as resolved. This removes the alert from the report before sharing it with hiring managers or colleagues.
All adjustments are logged on the candidate profile, making it easy to review them at a later stage if needed.