How long are the reference checks saved in Refapp?
Retention time in Refapp determines how long personal data is stored before it is automatically deleted. The default retention period is 24 months, though each company can configure this to suit their own needs.
This means that information collected during the reference checking process, such as candidate details and answers from referees, is stored in Refapp for the applicable retention period. The clock starts when the candidate is first added to Refapp. Once this period expires, all associated data is automatically and permanently deleted.
For example, with a 24-month retention period, the candidate data and reference report will be deleted 24 months after the candidate information was added to Refapp, regardless of when the reference check was completed or when the referee submitted their answers.
Each company using Refapp specifies its own retention period, and this information is included in their privacy policy. To update your company's retention period, an account administrator can change this by sending a request to the Refapp support at support@refapp.com. Both candidates and referees can see the applicable retention period in the privacy policy linked in the reference check process, so everyone knows how long their data will be stored.
If your company receives a data deletion request, or if you have questions about your retention period configuration, contact support@refapp.com.