In this article, we've listed information about HooYu's recommendations when submitting your Right to Work check and tips on how to overcome technical issues.
Liveness check with HooYu:
Liveness detection is a short motion capture where we ask you to complete a few simple actions to verify a real, live person is completing the identity request.
The candidate is experiencing trouble capturing their liveness check, what can they do?
- Make sure that your entire face is visible in the oval and that there is space in the oval around your face.
- Move your head to complete the actions, rather than moving your mobile device.
- Remove any headwear, glasses, and other items on or around your face that may stop us from capturing your full face.
- Have a plain background behind you while you’re taking the liveness check
- Make sure you’re the only person in the frame
- Make sure the lighting is not too dark and is consistent across your face while completing the liveness check.
Documents (data upload) with HooYu:
Make sure that the photo of your document text and image is as clear as possible.Why is the candidate's document image being rejected?
This could be happening for a few different reasons. The main tip we can give is to make the photo of the document text and image as clear as possible. You can see a detailed error message if you go back to the page where you uploaded the document.
Reasons can include:
- Not all of the document is captured, for example, part of the text has been cut off.
- The image has a lot of shadows or light on it which can make it hard to read the text.
- The photo has been taken at an angle which can make it hard to accurately read the text on the document
- Your camera flash is on. The image capture works better if you turn it off
- The document is expired
- The document is a copy, print, or screenshot as opposed to the original document. The document is not supported by us.
Can I submit an expired document?
Most companies don’t accept expired documents as proof of identification. Please submit current documents.