Help Center

Back to home

Help Center

Customise Refapp

Only for administrators - SSO

Customise Refapp

Help with customizing your Refapp account

How do we set up, copy and use Project Templates?

How do I create new question forms?

How can I tag the questions inside the questionnaire builder?

How do I use subaccounts in Refapp?

How do I archive and sort the candidates in a project?

How do I make a question mandatory in a questionnaire?

How do I edit the labels in a scale question?

Can I copy the link to the questionnaire and write my own email to a referee?

How do I change the order of my reference projects in the project list view?

How do I compare reports side-by-side?

How Do I Set the System Language before login?

Only for administrators - SSO

How do I configure Refapp for Single Sign-on?

Configuring Entra/Azure AD for Refapp SSO

Configuring Microsoft Active Directory Federation Services for Refapp SSO

Advanced settings and configuration for other providers

Only for administrators

How do I customize which time periods communications are sent to candidates and referees?

How can I promote my organisation via the thank you page to referees?

How do I connect question forms to different subaccounts?

How do I edit the timeslots the referee can choose for booking a reference call?

How can I sort the users in Refapp using the Cost Centre function?

How do I update the company's security contact inside Refapp?

How can we incorporate several brands to our Refapp account using Subaccounts?

How do I add our own Data Policy text to the communication sent out?

How do we add default telephone number prefixes for our respective subaccounts in Refapp?

How do I edit the interval of automatic reminders to referees?

How do we use the feature that automatically suspends inactive users in Refapp?

How do I change company settings?

How can I structure question templates and project templates between different recruitment teams?

How do I turn off communications on public holidays?

Want to see unanswered questions in your referee reports?

How do I add Additional Text to the invitation emails?

See more