Refapp FAQ

Frequently asked questions about functionality in Refapp.

• How can I increase the verification rate in the reference check?
• What happens when I delete a user?
• How do I act when Refapp alerts for suspected fraud in my reference check?
• Which possibilities are there to brand Refapp?
• Why does questions disappear when I preview my questionnaire in a project?
• How do I interpret the statistics in Refapp?
• How do I share multiple reference reports at once?
• How do I copy an existing project in Refapp?
• How do I act if I suspect that an email has been blocked by spam filters in the referee's inbox?
• Do I need to add prefix and country code to phone numbers?
• Why can't I add a candidate to my project?
• How do I manually add referees in Refapp?
• How do I invite new users to Refapp?
• Which web browser can I use with Refapp?
• What is recommended when using HooYu?
• Help with checks from HooYu
• How do I filter projects based on project members?
• How can I download a reference report?