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How do I send reminders to referees?

In Refapp, the default setting for you as a user is that you automatically send out reminders to the referee. If you want to send additional reminders or control the reminders manually, you can read more about this here.

By default, Refapp automatically sends reminders to references. Before sending a manual reminder, we recommend reviewing the activity log to see whether the reference has already been contacted by Refapp.

Tip: Automatic reminders are enabled by default for all users but can be disabled under My Profile. To learn more, see our article on automatic reminders.

Review the Activity Log

Before sending a manual reminder:

  1. Open the candidate and click on the reference who has not yet responded to the reference request.
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  2. Review the activity log to see which invitations and reminders have already been sent.
  3. Determine whether an additional manual reminder is necessary.

Send a Manual Reminder to a Reference

If you decide that another reminder is needed:

  1. Click the Email or SMS icon.
  2. Preview the message.
  3. Click Send Reminder.

Ask the Candidate to Remind Their Reference

If the reference still has not responded, you can ask the candidate to remind their reference instead.

  1. Click Ask the candidate to remind their references.
  2. Choose whether to send the reminder via Email or SMS.
  3. Preview the message and click Send.