The Cross-Checking feature is available on request. To enable it for your account, please contact your Customer Success Manager or Refapp support.
What is the Cross-Checking Feature?
The Cross-Checking feature compares the relationship details provided by the candidate with the information confirmed by the referee. If there are any differences, they are highlighted directly in the reference report. The feature becomes available within the project when you have enabled the "Request Details on Relationship from Candidates and Referees" setting.
This article explains how to enable the setting "Requesting Details on Relationships from candidates and referees."
Candidate's Input on Relationship Information
When your project is set up with "Request Details on Relationship from candidates and referees," candidates, as part of their reference request, will be asked to provide the following information regarding their relationship with the referee:
- Type of relationship (manager, colleague, friend, etc.)
- Company or organization where they worked together
- Candidate’s role and duties
- Length of their working relationship
- The period when they worked together
Referee’s Opportunity to Review and Correct
Before answering the reference questions, the referee is shown the relationship information submitted by the candidate. If necessary, they can edit or correct any of the details before continuing.
View changes in the Reference Report
If the referee changes any of the relationship details, a yellow warning triangle is displayed next to the updated information in the reference report. Hover over the warning icon to view the original information submitted by the candidate.
Examples of Corrections Displayed in the Reference Report:
- The candidate states that the referee was their manager, but the referee indicates they were colleagues.
- The candidate states they worked together for two years, while the referee states they worked together for one year.
- The candidate indicates they were a permanent employee, while the referee states they worked through a staffing agency.
The Cross-Checking feature makes it easy to identify differences between the candidate's and referee's descriptions of their relationship. This provides additional context during the reference check and supports a more transparent and informed hiring decision.
Would you like to include Refapp fraud warnings in your shared reference reports?
Activate the feature by following this guide: How do I activate fraud warnings in our shared reports?