Update: The issue is now resolved. 

The issue has been resolved and Refapp is accessible again. The problem was caused by the server being temporarily unreachable via a web browser.

We want to assure all users that this was not a security incident, and no data was affected during the downtime.

You do not need to resend any messages to candidates or references, they will be able to respond via the links that were already sent to them. However, any processes that you were unable to activate during the outage will need to be reactivated. To reactivate a process, log in to Refapp, locate the affected process, and trigger activation as you normally would. If you are unsure how to proceed or encounter any difficulty, contact our support team at support@refapp.com.

If you have any questions, please don’t hesitate to reach out, we are happy to assist!

Best,
Refapp Team - Contact our support

Issue description 

We experienced a service disruption caused by an issue with our sub-processor, Cleura. This incident has since been resolved. For real-time service status updates, visit our status page at status.refapp.com

Your experience of Refapp is our highest priority, and we are really sorry for the inconvenience this might cause you. 

Now that the issue has been resolved, we are investigating the root cause to minimize the risk of recurrence.

We appreciate your patience during this time! If you have any questions or need assistance in any way, contact our support directly at support@refapp.com

Update

During the outage, Refapp continued sending emails and other communications without issue — no messages were lost. The site was temporarily unreachable, but this has since been resolved.