Update: The issue is now resolved. 

We're happy to inform you that the issue has been resolved and Refapp is accessible again. The problem was caused by the server being temporarily unreachable via a web browser.

We want to assure you that this was not a security incident, and no data was affected during the downtime.

You do not need to resend any messages to candidates or references, they will be able to respond via the links that were already sent to them. However, any processes that you were unable to activate this morning will need to be reactivated.

If you have any questions, please don’t hesitate to reach out, we are happy to assist!

Best, 

Refapp Team - Contact our support

Issue description 

We are currently experiencing issues with our service due to an issue with our sub-processor Cleura. We are actively working together to resolve it as soon as possible. Once we get new information about the issue we’ll give you an update; if you want to get real time updates you can visit our service status page at status.refapp.com 

Your experience of Refapp is our highest priority, and we are really sorry for the inconvenience this might cause you. 

After the issues have been resolved, we’ll keep investigating what happened to make sure we minimize the risk of it happening again. 

We appreciate your patience during this time! If you have any questions or need assistance in any way, contact our support directly at support@refapp.com

Update

From what we can tell, Refapp doesn't seem to have any issues sending out emails and other communications, so no messages seem to have been lost.

However, no one can currently take action since the site itself is not reachable.