Operational updates
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      Managing SMS Delivery Challenges with Australian Operators

      Some Australian operators are currently unable to receive SMS messages due to specific registration requirements. The registration process has been completed, and we are waiting for confirmation from the operators. In the meantime, we’ve outlined solutions to help you maintain a smooth and efficient reference collection process.

       

      Recommendations for Refapp Standalone Users

      If you are conducting reference checks directly in Refapp, we recommend:

      1. Using Email as the Primary Communication Method
        Configure projects to require an email address for referees. While candidates can still input mobile numbers, prioritising email ensures more reliable communication.

      2. Adding Notes for Candidates
        Use the Additional Information field to provide clear instructions to candidates. For example, explain that providing an email address is required and adding a mobile number is optional.

        👉 Learn how to add additional information to a project in this article.

      3. Utilising Project Templates
        To streamline your process, consider using project templates. These templates can pre-configure communication preferences and additional instructions for candidates, minimising manual adjustments.

        👉 Learn how to create and use project templates in this article.

      Recommendations for ATS Users

      If you are creating projects via an ATS, we suggest:

      1. Using Pre-Configured Templates in Refapp
        Setting up pre-configured templates ensures projects are automatically aligned with your preferred settings, avoiding manual edits in Refapp after project creation.

      2. Requesting Assistance from Our Team
        A customer Success Manager (CSM) or our support team needs to assist in setting up pre-configured templates for ATS integrations. Contact us to implement this for your organisation.

      Need Assistance?

      If you have questions or would like help setting up templates, please don’t hesitate to contact us. Our team supports you and ensures your reference checks continue smoothly.

      We appreciate your patience and understanding as we await confirmation from the operators. Your satisfaction is our top priority!

      If you have further questions, feel free to contact your Customer Success Manager or the  Refapp Support Team.